Our client, a globally recognised online financial trading business, is seeking a bilingual Cantonese-speaking Client Services Associate to join their dynamic team. This role offers the opportunity to work within an award-winning online and mobile trading platform, dealing with up to 10,000 financial instruments across various sectors. The successful candidate will be part of a company that values quality, clients, and integrity above all else. They are committed to recruiting, developing, retaining and motivating exceptional people who are talented, innovative and focussed on delivering excellence.
Please note this role is 5 days a week in the Chatswood office.
What you'll do:
- Provide proactive and timely support for clients
- Conduct platform demonstrations and maintain general after-sales support
- Respond to client enquiries and provide product knowledge
- Proactively identify opportunities to improve the client experience
- Maintain KPI and SLA targets both individually and as a team
- Manage inbound client queries through Phone, Email, Live Chat and Messaging professionally and efficiently
- Take ownership for ensuring accurate client information is recorded in relevant internal systems in a timely manner
What you bring:
- Ability to operate with integrity and a highly client-centric mindset
- Passion and enthusiasm for our products and services
- Excellent verbal and written communication skills (Cantonese & English)
- Ability to work effectively as part of a team
- Resilience and capacity to work with customers with varying degrees of market knowledge in a call centre environment
What sets this company apart:
This company is one of the world's leading online financial trading businesses listed on the London Stock Exchanges. They serve retail and institutional clients through regulated offices and branches in 13 countries. They offer competitive rewards and benefits while valuing quality, clients, and integrity at the core of their operations.
Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply please click apply or call Ksenia Varaksina on 02 8289 3213 for a confidential discussion.
About the job
Contract Type: FULL_TIME
Specialism: Secretarial & Business Support
Focus: Call Centre
Industry: Admin and Secretarial
Salary: AUD60,000 - AUD65,000 per annum + super + bonus
Workplace Type: On-site
Experience Level: Entry Level
Location: Chatswood
Job Reference: 2000140/001
Date posted: 23 August 2024
Consultant: Ksenia Varaksina
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